We have listed the most frequently asked questions and answers for you.


What are the opening hours for customer support during public holidays?

Our customer service is closed during public holidays.

What is the estimated delivery time during public holidays?

Orders placed during public holidays will be shipped on the next working day. It is possible that it will take a bit longer to deliver your order. We are doing our best to ship every order as soon as possible. Please be mindful of any delays from our carriers.

Shipping & delivery

Can I pick up my order?

Yes! In the check out you can choose for store pick up. Store pick up is only available in our store in the Jordaan area (Elandsgracht 57).

What are the shipping costs?

DPD, €4,95. Free shipping on orders above €100.

Store pick up Jordaan area (Elandsgracht 57), free.

Western Europe

Austria, Belgium, France, Germany, Italy, Luxembourg, Spain, Sweden, United Kingdom.

PostNL International - €15. Free shipping on orders above €200.

Andorra, Bouvet Island, Denmark, Faroe Islands, Finland, Gibraltar, Greece, Vatican City, Iceland, Liechtenstein, Malta, Monaco, Norway, Portugal, San Marino, Svalbard and Jan Mayen, Switzerland.

PostNL International - €25. Free shipping on orders above €200.

Eastern Europe

Albania, Bulgaria, Croatia, Hungary, Poland, Ukraine, Czech Republic, Romania.

PostNL International - €25. Free shipping on orders above €200.

Rest of the world

* Free shipping is excluded for some product releases.

* For deliveries to countries outside of the EU: Please note that we may charge extra shipping fees if more than one item is ordered. In the case of standard shipping, this will be €10 per extra item.

* Deliveries to countries outside the EU may be subjected to additional fees (tax, customs, import duties) by local governing authorities. These fees are not included in our services. In addition, we are not responsible for any lost, damaged, or wrongly delivered packages by the carriers as we only function as an intermediary between our customers and the carrier. Please note that in some exceptional cases, shipping costs will always be calculated: this only concerns highly limited releases. Importantly, we also hold the right to refuse or cancel orders from outside Europe if (one of our) brands wishes us to do so.

What is the estimated delivery time?

1-3 working days

Western Europe

2-7 working days

Rest of the world

6-14 working days

* During the holidays delivery times are longer than usual. We try to ship all orders within 1 working day.

My order is delayed

We do our best to ship your order within the given estimated delivery time. Is your order not on time? No worries, our support team will assist you when needed.

My package is missing

If this happens, please let us know as soon as possible via email, phone or chat! The standard procedure will contain a research with the carrier to see where your package is. This can take about 20 business days. We kindly ask you to check up on your neighbours in the meantime.


What is your return policy?

If you would like to return your order, the buyer is responsible for the costs. We advise you to send your return parcel with a track & trace code. It is only possible to return your order if the article is in the same state as received. Think about the tags that still need to be attached.

From within the European Union

We kindly ask you to register your return via baskets-store.com/return-your-parcel. We cannot process your return, if you didn’t register online. You can login with your order number and postal code. You can purchase your return label. After registering your return, you will receive a confirmation email with the return label enclosed. Drop the box off at a trusted shipping carrier. Make sure you include a tracking service with your shipment and save the proof of shipment. This ensures that the package can be traced and it also counts as proof for your return. Baskèts is not responsible for returns that get lost and of which proof of shipment is absent.

Rest of the world

Unfortunately, different rules apply to returns from abroad. You can simply send the return from a local post office. Unfortunately, the costs are for yourself. Please keep your shipping receipt in case there are any problems with the shipping.

Baskèts is not responsible for returns that get lost and of which proof of shipment is absent.

Have you received my return shipment?

We expect to process your return shipment within 5 business days of arrival in our store. Once we have received your return shipment, you will be notified via email. Within 5 business days you will receive your money back. Please be aware that we are only able to refund the same way as paid.

I need a new return form

You have received a copy of your return form as attachment of your order confirmation mail. A return form is not the same as a return label.

Can I exchange my order?

Unfortunately this is not possible. Are you in need of another size? We suggest to return your order and place a new one for the correct size.


What payment options are available?

At Baskèts there are currently 8 payment methods. These are IDEAL, Klarna (pay afterwards), Visa, Mastercard, Bancontact, Bank transfer, KBC and SOFORT Banking. Some payment methods may incur additional costs. Our transactions are executed by Mollie. You will therefore encounter this name on your statement.

I entered the wrong address with my order

Have you entered an incorrect delivery address? Call or chat directly with our customer service! If you are lucky, your package is not yet in the mail and we can still change the address. We will do our utmost to help you, but if the package has already been sent, unfortunately we can no longer do anything for you.

Can I still change my order?

After your order has been placed, it will immediately be forwarded to our warehouse. Our employees will then immediately start working on this. Unfortunately, your order can no longer be changed. If you contact customer service quickly, it may be still possible to cancel the order.

I haven’t received a confirmation email yet

Unfortunately, we cannot always prevent emails from ending up in the spam box. Always check first if the mail you are missing is in there. If not, you can always contact us by mail, chat or phone. For payments via Klarna, iDeal or credit card, the confirmation email will be sent immediately. If this is not the case, please contact our customer service.

Product information

I have received a damaged or faulty product

Sorry! That is not the intention, of course. We recommend that you contact our support team as soon as possible at [email protected]. We ask you to send us some photos of the problem, stating your order number. We will then look for a suitable solution for the problem!

I am missing a product in my order

We advise you to get in touch with our support team via email, phone or chat! We understand that this is very inconvenient and we will do the best we can to ship the missing article if we still have it in stock. If that is not the case, we will refund the value of the missing product.

I received the wrong product

Of course you are not waiting for this. Contact the support team as soon as possible via email, telephone or chat and we will do our best to send the right item, if it is still in stock. If that is not the case, we will refund the value of the missing product.

The product is different from the website

We do our best to display all our products in their true colors. However sometimes this can be slightly different. Have doubts? Please get in touch with us via email, phone or chat and we will do our best to provide the best advice.

Privacy & Security

Privacy policy

Pay Safely at Baskèts

For us, security is the most important thing. Through rigorous security checks, secure data storage, staff screening and compliance with every regulation at our payment providers, we can guarantee security, stability and reliability.

I want to be forgotten

Send an email from the email address you are using in the system to our customer service. Please indicate that you want to be deleted and we will delete any data related to you.