RETURNS


If your are not satisfied with your purchase you can easily return or exchange the products within 14 days after you received it

To return simply follow these steps:

  1. Place the item(s) in return bag that is included in the delivery.

  2. Fill out the return form and place it in the bag. You can also use this form if you want to change your order to a different product.

  3. Close the bag and tape it securely.

  4. Note the return shipping adress on the bag.

  5. Return at your nearest delivery point.

  6. If you want to exchange your product, please contact our Customer Service so we can reserve your desired color or size.

 

Please note that: 

  • All returns must be sent via registered mail in their original condition.

  • Returns may take up to 5 working days to process once we have received it.

  • Please be sure to clearly mark your return shipment as returned goods on any customs or postal forms. We will refund any sums that you have paid to us with the exception of postage and packing*.

  • Note that upon returning or exchanging any products you make sure to notify your local customs office. They will then refund you the tax and custom fee or prevent you from having to pay them twice. Unfortunately this isn't anything we can control from here.

  • Please make sure you return the product in its orignal condition*, otherwise we can not accept the return.

  • Because we have to pay for all payment transactions, we charge a handling and payment fee for all returns. The amount is calculated as 5% of the total value of the returned item(s).

* You can open the package and check / try-on the content. If you want to return it, make sure no lables have been tampered with and the return includes all original packaging / merchandising.

 

In case of a return, we will refund your payment (excl. return shipping costs) within 14 days.

In case of an exchange, you will not be charged for the costs of the second shipment. NB; We do not cover the second shipment for non-EU orders.

For more info, please contact us at service@baskets-store.com or +31 (0) 20 428 4071.