When you place an order with us you will be taken through 5 steps.

I. Checkout Method

Here you will be able to choose if you want to create or login with an account or to checkout as a guest.

II. Shipping Information

When checking out as a guest we will need basic shipping information such as your name, address, e-mail address and telephone number. We want to be able to contact you when necessary.

III. Shipping Method

Depending on the amount spent you will either have free shipping or a fixed rate for your region.

IV. Payment Information

In this step you will be able to choose how you want to pay. You can choose to pay using our Payment Service Provider, in our case Adyen, which offers a wide range of payment options.

V. Order Review

In the last step you can review your order.

VI. Order picking and packing

After completing the checkout process, and your order is succeeded, we will directly receive your order and send you a confirmation by e-mail. Here you can see the overview of your order and find your ordernumber. Baskèts Store will directly pick and pack all orders received between 11 AM and 5 PM CET (Central European Time) from Tuesday till Sunday.

VII. Tracking your order

After the orders are packed they will be handed over to our shipping partner. All orders will be shipped within 48 hours after the order is received, except for orders received between Saterday 5 PM and Sunday 5 PM CET. When the order is shipped, you will recieve a tracking number by e-mail where you're able track your order.